Right of cancellation
Return of goods or options for exchange of goods
On purchasing products online from the SB and Partners e-shop, you have the right to exchange or return them within 14 days. The terms for exchange and return are applicable only to standard products. If you have purchased goods which have been manufactured specifically for you according to an individual order (non-standard sizes, special finishes, non-standard sets, adaptation of products to fit specific installations), exchange or return is not possible.
In order to return or exchange standard products purchased via the e-shop, please send a written request in free form to us by e-mail: it would be very helpful if you could state the reason for the return. Upon receipt of your request to return goods, we will evaluate it and send a confirmation to your indicated e-mail address within 2 working days.
You can exchange or return goods:
1) in person: at the Client Service Centre of SB UN PARTNERI SIA, Piedrujas street 7A, Riga;
2) by post to SB UN PARTNERI SIA, Piedrujas street 7A, LV-1073 Rīga
- use the original packaging;
- make sure that the appearance and functionality of the product is flawless and in its original condition;
- check whether the product is complete in its entirety (as it was sent to you
- ensure that the product has not been used or operated in any way;
- pack the product carefully to prevent damage during transportation;
- pay the postage costs. If we receive a package that has not been paid for, we will deduct the cost of the postal charges from the amount of the product value to be reimbursed to you.