Right of cancellation
Options for returns and exchanges
You may exercise your right of withdrawal within 14 days from the day you receive goods purchased in the SIA SB UN PARTNERI online shop. Only standard products are eligible for returns and exchanges. You may not exercise your right of withdrawal if you purchase goods made to your specifications.
Returns and exchanges are unavailable if:
- Products are included in our online shop and in manufacturers’ catalogues but are made specially to the consumer’s specifications. These items are manufactured in our partners’ factories only via order and to the exact volume the consumer requires. In our online store these products are labelled with the symbol
. - Products are included in our online shop and in manufacturers’ catalogues, but the consumer wishes to customise their order with an irregular sizing, finish or set, or an adaptation to a specific setting. The consumer lists these requirements in a comment when placing the order and/or indicates them to a SB UN PARTNERI consultant when confirming the order.
- Products are cut to size, modified, rearranged in an alternative set or otherwise customised according to the consumer’s specifications.
How it works:
Fill out a form to exchange or return a product purchased in our online shop: please indicate the reason for returning this item, as your feedback helps us improve our services.
We will review and send a confirmation email to the given address within 2 working days after receiving your request. Please do not send any items back before receiving confirmation.
We will review and send a confirmation email to the given address within 2 working days after receiving your request. Please do not send any items back before receiving confirmation.
Options for returning or exchanging items:
- in person at the SB UN PARTNERI Client Centre located in Rīga, Piedrujas iela 7A
- using a delivery service of your choice and sending the items directly to our address: SB UN PARTNERI SIA, Piedrujas iela 7A, LV-1073, Rīga
Please note that the consumer is responsible for covering all return costs, including any applicable customs fees.
Conditions for the return or exchange of goods
When returning goods purchased from our e-shop, please observe the following terms:
- use the original packaging;
- make sure that the appearance and functionality of the product is flawless and in its original condition;
- check whether the product is complete in its entirety (as it was sent to you
- ensure that the product has not been used or operated in any way;
- pack the product carefully to prevent damage during transportation;
- pay the postage costs. If we receive a package that has not been paid for, we will deduct the cost of the postal charges from the amount of the product value to be reimbursed to you.
Reimbursement
We will return payment received from you for products that you have returned, and the delivery charges, within 14 days, from the time that the cancellation request is received, but not before the products to be returned have been received by SB and Partners Ltd in their premises. If we have not received the products to be returned, but you wish to confirm the despatch thereof, please send us proof of the consignment despatch.
